Online Ordering Terms & Conditions
(Please click here for our CORPORATE Terms and Conditions)
Please read these terms and conditions carefully as they apply to your access and use of our website and the sale and supply of goods by us to you through our website. They include important sales and products information relating to our goods and form the basis of any agreement between us should you wish to proceed with an order.
To protect your own interests, please read these terms and conditions carefully before agreeing to them. If you do not agree with these terms and conditions, you are not authorised to use this website.
When you visit our website or send e-mails to us, you are communicating electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.
All content of this website (such as text, graphics, logos, button icons, images, digital downloads, data compilations and software) is our property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent.
The trade marks, logos and service marks shown on our website, unless otherwise specified, are the trade marks of us or our suppliers. No rights are granted to use any of them without our prior written consent.
Any infringement of our rights will result in appropriate legal action.
This website may include hyperlinks to sites operated by other parties. We are not responsible for examining or evaluating them and their inclusion does not imply our endorsement of any material contained on them. You therefore agree that we will not incur any liability in respect of the content of any site accessed through a hyperlink contained on this website.
We will treat each order for goods as an offer by you to purchase the goods in accordance with these terms and conditions.
No order submitted by you is accepted by us until we confirm by e-mail its acceptance. No contract shall exist between you and us until we confirm our acceptance of your order in this way. Please note that our acknowledgement of receipt of your order is not necessarily acceptance of your order. If we accept your order the acknowledgement of receipt will indicate this clearly.
We reserve the right to place restrictions on the volume of any goods ordered.
All orders are subject to additional charges for picking, packing and delivery. These are calculated and displayed during the ordering process. We reserve the right to alter these displayed charges after order completion in the event of an incorrect area selection. You will be shown the final carriage charges for your destination prior to having to enter any payment details.
Please note that a signature will be required on all order deliveries.
Channel Islands/BFPO Addresses - At this time we regret that we do not deliver to these addresses.
All product descriptions and content on our website or otherwise issued by us are intended merely to present a general idea of the goods sold by us. If you require any further details, please contact us by e-mail, providing details of the additional information needed. However, if you buy goods which are faulty or not as described on the website, we will deal with them in accordance with our returns policy.
The price (shown inclusive of VAT at the standard rate) and availability of the goods is identified on the relevant page detailing the goods.
We accept payment by credit and debit card only.
The goods will only be owned by you once we have received payment in full.
You must ensure that you complete our order form so as to give us all necessary information to enable us to deliver the goods.
We will deliver the goods within a maximum of 30 days beginning with the day following that on which you submit your order to us (unless you and we agree otherwise or you exercise your right to cancel our agreement before we arrange delivery and/or performance).
As soon as we have delivered the goods to you, you will be responsible for them, including any damage that may occur to them.
We have made every effort to ensure the goods correspond to our description of them on the website.
You should examine the goods as soon as is reasonably possible after delivery and notify us of any defect as soon as practicable after the defect is discovered. Where you discover a defect please let us know. We will deal with returned goods in accordance with our returns policy.
Nothing in this guarantee affects any of your statutory rights as a consumer
This website is owned by The Original Factory Shop, Registered Address - Orient Business Park, Billington Road, Burnley BB11 5UB. Company Registration Number - 4176887
This website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website for whatever reason.
We will accept all liability if something we do causes death or personal injury. We will also accept all liability for damage to your property if the cause is our fault.
Provided you are not purchasing the goods for business purposes, we are also responsible for loss caused by:-
- the goods not matching our description of them;
- the goods not being of the quality you would expect; and
- the goods not being fit for the purpose described on the appropriate part of the website.
Other than the liability we have accepted as described above, we will not be liable for any losses that you suffer as a result of any breach of our agreement except those losses which are a foreseeable consequence of the breach. In particular, since the goods are provided to you as a consumer, we cannot accept responsibility for any losses related to any business of yours such as lost data, lost profits or other business loss that you may incur as a result of any breach of our agreement.
If for any reason you are unhappy with all or any of the goods received, you can return any of them to us in accordance with our returns policy.
As a consumer, you have certain statutory rights. Nothing in these terms and conditions affects your statutory rights. For further information about your statutory rights, please contact your local authority Trading Standards Department or the Citizens’ Advice Bureau.
You can contact us to enquire about the status of your order or with any other query about our goods by calling our helpline on 0844 8116 155* between 9am and 8pm Monday to Friday, 10am to 4pm on Saturdays and 10.30 to 4.30pm Sundays. You may also contact us by emailing our team at orders@theoriginalfactoryshop.co.uk
Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of the relevant part of the United Kingdom.
These terms and conditions are intended to be consistent with the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2000. Nothing in them is intended to impose on you any duty or liability additional to those specified in either of those Regulations.
Our privacy policy relates only to information that we obtain from you. If you visit a website operated by a third party through a link included on this website, your information might be used differently by the operator of the linked website.
The information you provide to us when using this website will be processed for the following reasons:-
- to process any request for advice or information supplied by us;
- to customise this website according to your interests;
- to comply with our statutory and regulatory obligations; and
- to process any orders you make through our website.
The type of information we will collect about you includes:-
- your name and address;
- your phone number and e-mail address;
- your credit or debit card details if you are purchasing our goods.
We will never collect sensitive information about you without your explicit consent.
We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction. We may also disclose your personal information in order to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements.
If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes.
To comply with the Data Protection Act 1998 we adhere to strict technical and organisational security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access takes place. When you register for a user account with us you will be required to adhere to the security provisions set out in our terms and conditions.
Should you wish to obtain a copy of the personal data that we hold on you, please email us at orders@theoriginalfactoryshop.co.uk. We will notify you of any sum you must pay in order to get your data.
If you have a complaint regarding any breach of this privacy policy, contact us at orders@theoriginalfactoryshop.co.uk. When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.
This website uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access the website. The use of cookies allows us to remember the goods that you placed in your shopping basket. Our cookies do not remember any of your personal information or your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will also not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.
You are not permitted to transfer your rights and obligations under these terms and conditions without our written authority. This authority will not be refused without good reason.
By placing an order on this website, you agree that you:-
- have read the terms and conditions set out above;
- consent to our use of your information in accordance with our privacy policy set out above;
- and agree to bound by these terms and conditions.
If you do not agree, please leave this website now.
Returns Policy
The Original Factory Shop hope you will be pleased with your items purchased, however if for any reason you would like to return your items, please see details below.
This returns policy does not affect your statuary rights.
Returns and Refunds
Returns and refunds are available up to a maximum of 30 days after delivery if you are returning an item because of an error on our part or because it is defective. Where a replacement is not required, a full refund for the item will be made along with the original postage, once we have received your returned items. Replacements, due to an error on our part or due to a defect, will be despatched at no additional postage charge.
Please note that we cannot exchange or accept the return of certain products, for reasons of hygiene, safety or security. We do not accept returns on opened bedding, cosmetics, fragrance, mattresses, mattress toppers, opened duvets, opened pillows, earrings, piercing jewellery, swimwear, underwear, perishable products or CD’s, DVD’s or computer software that’s been opened unless faulty, not as described or unfit for intended purpose.
We will refund your original delivery charges only where an item is deemed to be faulty/damaged or unfit for intended purpose, but not where an item is simply unwanted. Carriage charges will only be refunded on multiple product orders when all products are returned
Additional Terms and Conditions - Furniture (e.g. Beds)
Once you have taken delivery of your furniture, we will only give refunds in accordance with you legal rights, for example, if the goods are not fit for purpose or not as described.
If collection of an item is required, we will charge you the cost of collection (up to £100), of which you will be notified at time of cancellation. In addition any delivery charges are also non-refundable unless the goods are faulty or the cancellation has been made in accordance of your legal rights.
Mattresses are non-returnable once removed from packaging due to health and hygiene reasons. Your statutory rights are not affected. Keep mattresses in their original packaging until you have assembles and are satisfied with any bed bought.
If the product does not fit into your home, it will be classed as a cancelled order and costs will be incurred by you.
If the furniture arrives damaged please point it out to the delivery driver on the day of delivery before signing for your furniture. You must ensure any damage is noted on the driver's documents and your documents and get the driver to sign both. This is to identify where any damage to the furniture occurs.
Cancellation Rights
You have the right to cancel your order for any reason within 8 working days of receiving your items. Where you are withdrawing from your purchase within this eight working day cooling off period we will be happy to refund an item (less any original postage charge) once we have received the items back, assuming they are in fully re-saleable condition. Postage for returning the item to us will be at your own cost. If the items are not in a fully re-saleable condition we do reserve the right to refuse a refund. This does not affect your statutory rights.
For items returned to us via the post, refunds will be completed within a maximum of 30 days
How to return items to us – by post
Please follow the steps below to enable us to process your refund efficiently
- Please return your items with your delivery slip, giving the reason for the return.
- If you do not have the original delivery slip, please send us a note detailing the reason for the return along with your full contact details; name, address and contact telephone number
- In the case of a faulty item, please provide a full description of the fault.
- We recommend that you obtain proof of postage when returning parcels, as we are unable to accept responsibility for items that fail to reach us.
- Please send your returned items to the address below: -
The Original Factory Shop
1 Hudson Road
Saxby Road Industrial Estate
Melton Mowbray
Leicestershire
LE13 1BS
How to return items to us – to one of our stores
- Simply take your delivery slip and the product you wish to return or exchange to your local The Original Factory Shop and inform the sales assistant that you purchased the item online.
If you have any queries regarding returns, exchanges or refunds please do not hesitate to contact our customer services team on 0844 8116 155* (opening hours Mon-Fri 9am – 8pm, Sat 10am – 4pm and Sun 10.30am - 4.30pm) or e-mail us at orders@theoriginalfactoryshop.co.uk
Complaints
We hope that you will never have cause for complaint however in the unlikely event you do, please contact us straight away. Call Customer Services on 0844 8116 155*, email us at orders@theoriginalfactoryshop.co.uk or write to us at the address above.
We will acknowledge your complaint within 5 working days and try to resolve the issue immediately, if not within 5 working days. You will be informed of the progress of your complaint.
Statutory Rights
The above terms and conditions are not intended to replace or compromise your statutory rights
* 0844 8116 155 - This is a national rate telephone number costing 5p per minute from landlines, subject to your provider. Calls from mobile telephones will cost significantly more, please check with your provider.
